Privacy Policy

The credit union has adopted the Credit Union Code for the Protection of Personal Information (the Code). The requirements of the Code establish the credit union's operational use of personal information as well as use of employee information.

The following ten interrelated privacy principles are specified in the Personal Information Protection and Electronic Documents Act, and form the basis of the Code:

• Accountability
  The credit union is responsible for personal information under its control and shall designate a Privacy Officer who is accountable for the credit union's compliance with the principles of the Code.
• Identifying Purposes
  The purposes for which personal information is collected shall be identified by the credit union at or before the time the information is collected.
• Consent
  The knowledge and consent of the member are required for the collection, use and disclosure of personal information, except in specific circumstances as described within this Code.
• Limiting Collection
  The collection of personal information shall be limited to that which is necessary for the purposes identified by the credit union. Information shall be collected by fair and lawful means.
• Limiting Use, Disclosure and Retention
  Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the member or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
• Accuracy
  Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
• Safeguards
  Personal information shall be protected by security safeguards appropriate to the sensitivity of the information. The credit union will apply the same standard of care as it applies to safeguard its own confidential information of a similar nature.
• Openness
  The credit union shall make readily available to members specific, understandable information about its policies and practices relating to the management of personal information.
• Individual Access
  Upon request, a member shall be informed of the existence, use, and disclosure of their personal information, and shall be given access to that information. A member is entitled to question the accuracy and completeness of the information and have it amended as appropriate on proof of inaccuracy.
• Challenging Compliance
  A member shall be able to question compliance with the above principles to the Privacy Officer accountable for the credit union's compliance.

A member can contact the Privacy Officer by email at [email protected] or mail at:

DUCA Financial Services Credit Union Ltd.
5290 Yonge Street
Toronto, ON M2N 5P9
Attention: Privacy Officer

The credit union shall have policies and procedures to respond to the member's questions and concerns. For a PDF version of the complete Privacy Policy (145 kb) click here.

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