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Frequently Asked Questions |
Q. Will you place ads on
my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money,
on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. We accept payment by Cheque / DD and online payment
through PayPal.com
Q. Are your server's
Unix, or NT?
A. Our servers are based on Linux Red Hat 7.3. and
Red Hat 9.0
Q. Do you allow adult sites?
A. Yes, we allow adult sites.
Q. Is
tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have
a demo?
A. The control panel we use is called Cpanel. A
demo of Cpanel can be found provided on request.
Login with the username demo, and the password demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly only if you opt for
the Advanced Web Hosting Plans (Other plans are
not covered under monthly billing.)
Q.
Can I host friends?
A. Yes, you may host your friends.
Q.
How long does it take to setup my account?
A. Your account will be setup automatically within
15 minutes of ordering.
Q. Are there
any hidden costs, or setup fees?
A. No
Q. Do you offer telnet or shell
access?
A. No due to security reason's we do not offer telnet
or shell access. You are still able to unzip files
on the server using our file manager as well as
the ability to setup cron jobs.
Q. Can
I password protect directories?
A. Yes you can password protect directory's within
CPanel. |
Q. How long does it take
to get my domain working?
A. It usually takes 24-48 hours for a domain to
fully propagate.
Q. What do I set my
domains name server's to?
A. Please read your welcome e-mail if you have lost
your welcome email you can email us requesting your
dns. |
Q. Do you have a manual
for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control
panel?
A. You go to http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel
and click "domain management" inside of
domain management you will see a place to manage
and add sub-domains. |
Q. Where can I download
a free FTP?
A. We recommend downloading WS FTP
Q.
It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web
directory which is the public_html folder.
Q. Why doesn't my ftp password change when I
change my Cpanel password?
A. Please allow 24 hours for your FTP password to
sync with your Cpanel password. |
Q. What is the path to
my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q.
What is the path to curl?
A. The path to curl is /usr/bin/curl
Q.
What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/
Q.
What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail |
Q. How do I create email
accounts?
A. To create an email account login to your control
panel and click add/remove email account's.
Q. What do I put for both incoming and outgoing
mail server?
A. For both incoming and outgoing mail server put
mail.yourdomain.com
Q. Where do I go
to check my emails using my browser?
A. yourdomain.com/webmail/
Q. How can
I setup webmail to go directly to horde, neomail
or squirrel mail?
A. Login to the one you prefer to use after doing
so copy the entire url from your address bar. You
will not login to your cpanel and create a subdomain
to go to the address you just copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on
the server. How do I get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases.
After your database is created you can manage it
from phpmyadmin. This can be found at the very bottom
of the MySQL page.
Software Versions
Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What
version of MySQL are you using?
A. We are using version 4.0.15
Q. What
version of cpanel are you using?
A. Our servers automatically stay up to date with
the most recent stable Cpanel version. |
Q. How do I get the 30
day money back?
A. Simply email us your username, password, and
why you wish to cancel within thirty days, and we
process your refund in less then 24 hours.
Q. How do I make a payment?
A. All online payments are recurring. Your payment
will automatically be deducted.
Q. How
do I stop billing?
A. If you wish to close your account simply email
us your username, password, and why you wish to
cancel. You must also include "I give you permission
to delete my website and all of it's content." |
Q. What is the difference
between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/
A private ssl would display as https://www.yourdomain.com
in the address bar.
Q. How do I purchase
a private ssl from you and what type is it?
A. Please email to do so.
Q. Whats the
path to the free shared ssl?
A. We need to activate the shared ssl on each site
manually that will require it.
Q. I'm
going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require
assistance from us to install it there will be a
$30.00 installation fee.
Q. How do I
transfer a ssl?
A. Every place that sells ssl's has a different
transfer procedure. You will need to ask the supplier
you purchased it from. |
Q. READ THIS BEFORE SETTING
UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name
you wish to use. MAKE SURE the subdomain name you
give it doesn't have a folder already named that
name. If it does the sub will not work. Example...
I want to create the subdomain test.hostgator.com
so my sub name is going to be test. If I already
have a folder in my ftp named test I need to delete
it or rename it to something different before I
create the subdomain with the test name from cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain
is anything that replaces the www in a domain name.
forum.aol.com is a subdomain. www.forum.aol.com
is not a subdomain.
Addon Domains.
Q. What is an addon domain?
A. An addon domain is a fully functional domain
that will work out of a folder in your main sites
ftp.
Q. READ THIS BEFORE SETTING UP
AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't
proprograted to the server already. So after you
change the sites dns you are trying to add you will
need to wait 24-48 hours before attempting to create
your addon domain.
A. There are three fields cpanel asks for when creating
an addon domain.
1. "New Domain Name:" You
will put in the newdomain.com do not put www in
the name!
2. "Username/directory/subdomain Name:"
This will be the folder cpanel creates in your main
accounts ftp. MAKE SURE that the name you give it
doesn't already have a folder. Example... If you
want to give it the username chris. You cannot have
a folder in your account named chris already. If
you do and still try creating the username for the
addon domain to be chris you will mess a lot of
things up!!!
3. "Password:" fill in any password you
want here.
Q. Help I added an addon
domain why did it say subdomain added?
A. It creates it as a subdomain by creating the
folder within your main sites ftp. Please ignore
this! It is a fully functional domain name. It is
only called a subdomain when in fact it is an addon
domain. |
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